Pre-orders now open! Shipping begins in May.

FREQUENTLY ASKED QUESTIONS

To track your order, simply log into your account and check the status of your purchase. You
will also receive email updates with tracking information once your order has shipped

We offer standard shipping rates and free shipping on orders over $100. We also offer expedited shipping for an additional fee.
Our couriers will contact you directly if there are any issues with your delivery. If you have any questions or concerns, please contact our customer service team, and we will be happy to assist you.
At this time, we only offer shipping within the United States. We apologize for any inconvenience
Calbuco gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online for delivery that shipped to a U.S. address for a full refund or exchangewithin 30 days of the original purchase. Return must be received and processed within 30 days to receive a refund to the original form of payment. Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. Refunds will be made in the form of the original payment.

Conditions for Returns

  • The item must be in its original condition, unused, and in its original packaging.
  • Ensure that all tags, manuals, and accessories are included with the product.
  • Items marked as "Final sale" or "non-returnable" are not eligible for return.

Initiating A Return

  • Contact our customer service team here within 30 days of receiving your order to initiate the return process.
  • Provide your order number, details of the item you want to return, and the reason for the return.
  • Our customer service team will guide you on the return process, including providing a return shipping label.
  • Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
  • Ensure the item is securely packed, attach the return label, and drop it o at the designated shipping carrier.

For Returns

Pack the item securely in the original packaging or a suitable alternative and attach the provided shipping label. Please ensure that the item is in its original, unused condition. Once we receive your return, we will initiate a refund within 7 business days.

Important Information

  • Returns must be requested within 30 days of receiving your order.
  • If your order arrives damaged or with any defects, please get in touch with us, and we’ll make it right.
  • Returns are only available for items purchased directly from our website.

Exchange

We currently do not offer direct exchanges. If you need a replacement item, kindly follow the return process and place a new order.

Damaged Or Defective Items

If your item arrives damaged or defective, please get in touch with us within 24 hours of receiving the
product, and we will assist you in resolving the issue.

Questions Or
Concerns

If you have any questions or concerns about our return policy, feel free to reach out to our customer
service team at support@calbuco.co