Effective Date: 01/02/2025
Last Updated: 05/28/2025

Calbuco (“we”, “our”, or “us”) values your privacy. This Privacy Policy outlines how we collect,
use, store, and protect your personal information when you interact with our website, create an
account, or make a purchase.

1. Information We Collect

a. Information You Provide

We collect information you provide directly, including:

● Name, email address, phone number
● Shipping and billing address
● Payment details (processed securely via third-party providers)
● Account login credentials
● Communications and customer service inquiries

b. Information We Collect Automatically

When you visit our site, we may automatically collect:

● IP address and browser type
● Device information
● Pages visited and time spent
● Cookies and tracking technologies (see Section 6)

c. Third-Party Sources

We may receive limited data from payment processors, analytics providers, or social media
platforms if you interact with our brand on those services.

2. How We Use Your Information

We use your information to:

● Process and fulfill orders
● Provide customer support
● Communicate about your account or purchases
● Improve website performance and user experience
● Send marketing communications (if you opt in)
● Detect, prevent, and address fraud or security issues

3. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third parties
for:

● Payment processing (e.g., Stripe, PayPal)
● Shipping and order fulfillment
● Marketing services (e.g., email newsletters)
● Web analytics (e.g., Google Analytics)
● Legal compliance, when required by law

4. Your Rights & Choices

You have the right to:

● Access or update your personal information
● Request deletion of your account
● Opt out of marketing emails (unsubscribe links are included in each email)
● Disable cookies in your browser (may affect site functionality)

To exercise any of these rights, please email us at: [Insert Privacy Contact Email]

5. Data Retention

We retain your information as long as necessary to:

● Provide services
● Comply with legal obligations
● Resolve disputes
● Enforce our agreements

If you close your account, we will delete or anonymize your data unless retention is required by

6. Cookies and Tracking

We use cookies and similar technologies to:

● Recognize repeat visitors
● Improve site navigation and user experience
● Analyze traffic and usage patterns
● Deliver targeted marketing (if consented)

You can manage cookies through your browser settings.

7. Data Security

We implement industry-standard measures to protect your information, including encryption,
secure hosting, and restricted access. However, no online system is 100% secure, so we
encourage you to use strong passwords and safeguard your account.

8. Children’s Privacy

Calbuco’s website and services are not intended for individuals under 13. We do not knowingly
collect personal data from children. If we learn that we have done so, we will promptly delete the
data.

9. International Users

If you are accessing our website from outside the U.S., please note that your data will be
processed and stored in the United States, where privacy laws may differ from those in your
country.

10. Updates to This Policy

We may update this policy periodically. When we do, we will revise the “Last Updated” date
above. If material changes are made, we will notify you via email or prominent site notice.